Information Services staff provide direct and indirect support in the following areas:

Feedback Support / User Behavior Analysis

• Respond to daily feedbacks for most CDL services such as Calisphere, Online Archive of California and more
• Analyze user errors/problems and notify project administrators of critical issues and emerging trends

Ongoing Resource Support / QA Testing

• Manage CDL Helpline (https://helpline.cdlib.org/) inquiries
• Participate in the operational teams for Electronic Resources, and others that are instrumental to the continued support and improvement of CDL and vendor resources
• Serve on CDL committees that monitor UC-licensed databases and ejournals; conduct ongoing evaluation of products
• Send out CDLALERTS regarding online resource issues
• Provide functional quality assurance testing for CDL products and services

Education / Outreach

• Publish CDLINFO Newsletter, the main information conduit for notifying campus stakeholders of the latest services and resources available from the California Digital Library
• Publicize projects to and gather input from frontline library staff at the campuses and selected California institutions (via Users Council)
• Create CDL informational flyers, FAQs, and user guides, and host CDL's Instructional Materials  web page