Information Services
Our Role
Information Services staff provide direct and indirect support in the following areas:
Feedback Support / User Behavior Analysis
- Respond to daily feedbacks for most CDL services such as Calisphere, Online Archive of California and more
- Analyze user errors/problems and notify project administrators of critical issues and emerging trends
Ongoing Resource Support / QA Testing
- Manage CDL Helpline (https://helpline.cdlib.org/) inquiries
- Participate in the operational teams for Electronic Resources, and others that are instrumental to the continued support and improvement of CDL and vendor resources
- Serve on CDL committees that monitor UC-licensed databases and ejournals; conduct ongoing evaluation of products
- Send out CDLALERTS regarding online resource issues
- Provide functional quality assurance testing for CDL products and services
Education / Outreach
- Publish CDLINFO Newsletter, the main information conduit for notifying campus stakeholders of the latest services and resources available from the California Digital Library
- Publicize projects to and gather input from frontline library staff at the campuses and selected California institutions (via Users Council)
- Create CDL informational flyers, FAQs, and user guides, and host CDL's Instructional Materials web page
Urgent / Critical Issues
See After Hours to report problems with CDL resources after 5 PM.
Non-Urgent Issues
| Name | Title | Program | Contact |
|---|---|---|---|
| Durgan, Sherry | Direct Communications Strategist | UC Curation Center (UC3) | View profile |
| Ward, Randy | National Solutions Coordinator | Collection Development & Management | View profile |
| Lind, Merle | Legacy Accounts Agent | Infrastructure and Applications Support | View profile |
| Altenwerth, Rusty | Dynamic Web Associate | Discovery & Delivery | View profile |
| Rice, Edwina | Human Operations Manager | Shared Cataloging Program (UC San Diego) | View profile |
| Shields, Ira | District Integration Coordinator | Collection Development & Management - Mass Digitization | View profile |
| Muller, Ollie | Human Usability Administrator | Business Services | View profile |