Main Box: 2

{
  "mainbox": {
    "heading": {
      "level": "2",
      "text": "Our Role"
    },
    "text": "<p>Information Services staff provide direct and indirect support in the following areas:</p>\r\n<h3 id=\"feedback-support-/-user-behavi\">Feedback Support / User Behavior Analysis</h3>\r\n<ul style=\"list-style-type: disc;\">\r\n\t<li>Respond to daily feedbacks for most CDL services such as Calisphere, Online Archive of California and more</li>\r\n\t<li>Analyze user errors/problems and notify project administrators of critical issues and emerging trends</li>\r\n</ul>\r\n<h3 id=\"ongoing-resource-support-/-qa-\">Ongoing Resource Support / QA Testing</h3>\r\n<ul style=\"list-style-type: disc;\">\r\n\t<li>Manage CDL Helpline (<a href=\"https://helpline.cdlib.org/\">https://helpline.cdlib.org/</a>) inquiries</li>\r\n\t<li>Participate in the operational teams for Electronic Resources, and others that are instrumental to the continued support and improvement of CDL and vendor resources</li>\r\n\t<li>Serve on CDL committees that monitor UC-licensed databases and ejournals; conduct ongoing evaluation of products</li>\r\n\t<li>Send out CDLALERTS regarding online resource issues</li>\r\n\t<li>Provide functional quality assurance testing for CDL products and services</li>\r\n</ul>\r\n<h3 id=\"education-/-outreach\">Education / Outreach</h3>\r\n<ul style=\"list-style-type: disc;\">\r\n\t<li>Publish CDLINFO Newsletter, the main information conduit for notifying campus stakeholders of the latest services and resources available from the California Digital Library</li>\r\n\t<li>Publicize projects to and gather input from frontline library staff at the campuses and selected California institutions (via Users Council)</li>\r\n\t<li>Create CDL informational flyers, FAQs, and user guides, and host <a href=\"https://cdlib.org/services/info-services/instruct/\">CDL's Instructional Materials</a>  web page</li>\r\n</ul>"
  }
}